Customer Service Bot

Conversations

Active sarah.c@email.com VIP

4.8 CSAT

0:00

Sentiment Score

Neutral

55% positive

Resolution Confidence

92%

High confidence

Detected Intent

Order Issue - Wrong Item

98% confident

Customer Priority

Medium - Returning Customer

Loyalty: Gold

Previous Orders

7 orders in 12 months

Lifetime Value

$2,340

Past Issues

1 (resolved positively)

"I've initiated the exchange process. You'll receive a confirmation email shortly."

"I understand the frustration. Let me escalate this to priority handling."